A TechCrunch article: So, Recode reported today that Twitter was tinkering around with the idea of expanding its 140 character limit to a number a bit higher….10,000 characters. But what,...
Courtesy of NJ.com:
Marty Hammer is a lifelong Yankees fan.
“Subway Series” games are especially fun for his family.
“My son and my wife are Mets fans,” said Hammer, 61. “My son’s wife and I are Yankees fans – a Subway Series game is the perfect venue for us.”
The family usually attends one game each season, so for this year, Hammer purchased four tickets at $145 a pop to the July 22 game at Yankee Stadium. The total price was $658.90 through Ticketmaster – where the Yankees’ box office directs fans to buy tickets – including $40 for parking, Hammer said.
The game had been scheduled to start at 8 p.m. When the family arrived, there were tarps on the field and the rain came down so hard that fans couldn’t see across the stadium, Hammer said.
They waited in the bar until the game was called, and then they took the long drive home to Middlesex County.
The make-up game was set for Aug. 13, but because Hammer frequently travels for business, the family couldn’t make that date.
But alas, the game was a rainout.
Hammer knew he could exchange unused tickets for a different game after the make-up game was played. So after the make-up – the Mets won the game 8-5 – he tried to make the exchange with Ticketmaster.
“Here’s where the outrage begins,” he said.
He said the Ticketmaster website said he couldn’t do it online, so he called Ticketmaster directly.
“They tell me Yankees’ policy is that you have to exchange tickets in person at the box office at the stadium,” Hammer said.
He thought that couldn’t be right, and that there must be a way to make the exchange without taking what Hammer said could easily be a five-hour round trip to the Bronx.
“Even low-budget enterprises like the George Street Playhouse can take your unused ticket barcode numbers, verify they were in fact not used, invalidate them and then issue new tickets,” Hammer said. “But no. You need to go to the box office in the Bronx.”
Hammer said he tried to get through to the box office many ways, such as by calling the main Yankees’ switchboard. But when he was asked why he was calling, he said, he was told the same thing: “The box office will not exchange these tickets unless you come in person.”
Emails to the organization didn’t help either. Hammer said no one responded.
“I am faced with spending what would easily be five hours of my life traveling to/from the stadium from Central New Jersey solely for the purpose of exchanging these tickets,” Hammer said. “Especially now with what’s going on at the Lincoln Tunnel, a `day trip’ just to get tickets exchanged is, well, let’s just say I’d rather get a root canal.”
“I would rather burn those tickets and never, ever return to Yankee Stadium rather than waste those five hours,” he said.
Out of options, he asked Bamboozled for help.
Bamboozled reached out to the team.
We wanted to know more about the Yankees’ ticket exchange policy and whether the team could help this fan.
It took only one business day to get an answer.
Hammer got a call from the Yankees, and the rep was able to exchange the tickets for the Sept. 1 match-up against the Detroit Tigers.
“Since that game’s pricing is lower, I was able to get better seats for less money – and a coupon for $40 to be used towards additional tickets in the future,” Hammer said, noting the tickets were to be FedExed to him at no additional charge.
Hammer received the new tickets via FedEx as promised, and the Yankees lost the game 11-7.
Hammer said he still isn’t crazy about the Yankees’ ticket exchange policy.
“While I’m delighted in my personal outcome, I think their policy and set up is still far from customer-oriented.”
He also laughed because the $40 in “Bomber Bucks” he received “are only redeemable at the box office.”
“Gotta love them Yanks,” he said.